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T&C / Returns / Privacy Policy

TERMS AND CONDITIONS

Important – Please make sure you read these terms carefully prior to placing your order - confirming your order means you accept and will comply with the conditions stated below, as well as with our Privacy Policy.

1 - SUBJECT MATTERS, SCOPE AND DEFINITIONS
1.1
   The present terms and conditions establish the buying and sale process, including registration, order and access to “ www.prudenciostudio.com of items offered by: João Pedro Filipe Unipessoal, LDA, NIPC 510 662 277, registered in Guimarães CRC under the same number, and headquarters at Rua O Comércio do Porto, 108, 3ºEsq. Trás, Porto, on the website www.prudenciostudio.com and applies to all contracts of purchase and sale, concluded between João Pedro Filipe Unipessoal, LDA and any user that processes an order through that website.
1.2   For the purpose of these general conditions the following definitions apply:
A.  “PRUDÊNCIO studio" – Items traded by João Pedro Filipe Unipessoal, LDA, owner of all copyright or related rights, as well as other rights that may be subject to protection provided in Industrial Property Code, on the website with the address indicated above and supplier of the goods available for purchase at that same website.
B.  “User” – Any non-trader individual, who orders items through the website www.prudenciostudio.com.
1.3   Present conditions do not exclude User rights and guarantees prevailing in the legislation for contracts of this nature.


2 - AGREEMENT
2.1
   Purchasing of items from “PRUDÊNCIO studio” assumes the User has read and agreed with the Terms & Conditions stated on the website.
2.2   By accepting these Terms and Conditions, the User confirms a legal capacity to conclude purchases and sale contracts regarding “PRUDÊNCIO studio” items.

3 - REGISTRATION
3.1
   To place an order, the User must register in advance by filling in the available form on www.prudenciostudio.com.
3.2   After registering and logging in to his/her account, the User will be granted access to a reserved costumer area, where he/she can manage personal information and order status.
3.3   From the moment the User accesses the customer area, he/she is subject to these Terms and Conditions, as well as to the laws and regulations governing their operation and use.

4 – PRUDÊNCIO studio ITEMS
4.1   The website www.prudenciostudio.com is directed at Users who wish to purchase items sold by PRUDÊNCIO studio, anywhere in the world, 24 hours a day, 7 days a week.
4.2   Essential information and detailed descriptions of these items can be accessed at www.prudenciostudio.com.
4.3 João Pedro Filipe Unipessoal, LDA, reserves the right to modify, without prior notice, any information related to items, prices, promotions and trade conditions available at www.prudenciostudio.com.

5 - ORDERS
5.1
   After logging into his personal account, the User may purchase items available at PRUDÊNCIO studio’s website, by following these steps:
a) Selecting of the item(s);
b) Adding selected items to the “shopping bag”;
c) Registering his/her personal data, with the option to integrate João Pedro Filipe Unipessoal, LDA database in the terms presented in these Terms and Conditions;
d) Indication of the “Delivery Location”, “Billing Address” and “Payment Method”;
e) Introduction of User's ID Tax Number
5.2   João Pedro Filipe Unipessoal, LDA, will provide all the details of the purchase made at www.prudenciostudio.com directly to the User’s provided email. This information can be accessed at any time by logging in to the customer area at the website, or upon request to customerservice@prudenciostudio.com.
5.3   The User will be continuously informed about the status of his/her order, namely in what regards: order, payment and shipping confirmation. The User will be informed of each step through separate emails, sent as the order advances different stages of processing.
5.4   Finally, the order will be delivered by a designated courier to the address specified in the “Shipping Address” field at the time of purchase. A detailed invoice for the order will be enclosed.
5.5   Completion of the order for all items included in the “shopping bag” implies that the User as read and agrees with the pricing and terms described at www.prudenciostudio.com.
5.6   If, for whatever reason, João Pedro Filipe Unipessoal, LDA, is not able to process an order at a given time, the User will be informed.
5.7   All orders placed at the website are subject to prior acceptance and stock availability by João Pedro Filipe Unipessoal, LDA. “PRUDÊNCIO studio” will try to ensure that all items available for sale on the website are in stock at all times. However, in the unlikely yet possible event of incorrect stock levels at the website, João Pedro Filipe Unipessoal, LDA, reserves the right not to accept or cancel orders already confirmed - on such occasion, João Pedro Filipe Unipessoal, LDA will promptly inform the User and process a full refund.
5.8   João Pedro Filipe Unipessoal, LDA does not accept orders on the following situations:
a) When the total order value exceeds €3.000;
b) If the purpose of the purchase is to resell the items;
c) The item is not available at João Pedro Filipe Unipessoal, LDA;
d) The payment is not made using any of the payment methods available on the website;
e) The payment cannot be confirmed.

6 – PRICING
6.1
   All prices listed on the website www.prudenciostudio.com include Value Added Tax (VAT) at the current legal rate established by the Portuguese Government - 23%, and can be changed without prior notice, if the law determines it. The total VAT amount payable by the User will be described on the invoice.
6.2  In the off chance of a pricing error in any of the ordered items, either party (both PRUDÊNCIO studio or the User) may cancel the order at any time, assuming the goods have not been dispatched. 

7 - PAYMENT METHODS AND SECURITY
7.1
   To ensure the privacy and security of documents and information transmitted over the Internet, www.prudenciostudio.com features the latest software and security updates;
7.2  Recognizing Paypal as one of the leader platforms for secure online payments, PRUDÊNCIO studio accepts all Paypal-related payments – be it through a Paypal account or through the Paypal Gateway. Paypal Gateway allows Users without a registered account, to process payments using their credit or debit cards, in a fast and secure way.
7.3  For Users located in Portugal, other alternatives such as MBNET are available.

8 - DELIVERY COSTS
The customer supports standard delivery charges. Shipping costs and delivery time are displayed during the order process. For more information on Shipping please refer to our SHIPPING POLICY.

9 - DELIVERY
9.1
   Orders placed at www.prudenciostudio.com will be dispatched during working days, from Monday to Friday, according to the courier company’s working hours:
a) Orders placed until 1pm of working days will be dispatched the same day;
b) Orders placed after 1pm will be dispatched on the next working day;
c) Orders placed on weekends or holidays will be dispatched on the next working day.
9.2    In the event that the ordered item or items are unavailable at the time of order, PRUDÊNCIO studio will promptly inform the User and process the exchange or refund of the amount paid, as per the User’s instructions.
9.3    PRUDÊNCIO studio’s standard carrier for international shipments is TNT. The company’s website can be accessed at www.tnt.com. For more information on Shipping costs and conditions please refer to our SHIPPING POLICY. For orders within Portugal, PRUDÊNCIO studio will process shipments using CTT (www.ctt.pt).
9.4   In case the courier is unable to deliver the order on the estimated delivery date, the User will be contacted to schedule a new date.
9.5   All international orders require a signature upon delivery. We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.
9.6   Shipping costs will not be refunded for uncollected items. Return shipment for uncollected items may be subject to additional taxes or costs charged by customs or other parties, none of which will be refunded by PRUDÊNCIO studio.
9.7   An order is considered delivered once the courier receives a signed Delivery Receipt from the User.

10 - RETURNS AND CANCELLATIONS
10.1
 Order cancelation before shipping: 
a) 
The User has the right to cancel an order without any charges, until 24h upon placement, provided it has not been shipped yet.
b) When the User wishes to cancel a placed order, he/she should contact immediately our customer service department at customerservice@prudenciostudio.com. Only after this procedure, will it be possible to cancel the order. If the request for cancellation is successful, the User will be notified by e-mail of this decision, and the cancellation will be processed at no cost for the User.
10.2 Returns
The User has the right to return delivered items until 15 days after receiving them. If the received goods present any defects or other non-conformity to the ordered items, the User must report the case within 2 days after receiving them. To know more about Exchanges and Returns please see our RETURNS POLICY.

11 – PRODUCT COLOURS
PRUDÊNCIO studio will make the utmost effort to ensure that the colours on the items presented at the website, are the most accurate and real as possible. However, as different monitors and other displays may differ in image and colour settings, please take into account there may be slight differences to the real product.
                  
12 – REQUESTS AND COMPLAINTS
In order to provide our clients with the best possible service and experience, PRUDÊNCIO studio will strive to answer and resolve all requests and complaints within 5 (five) business days. Please email us at customerservice@prudenciostudio.com.

13 - EXCLUSION AND LIMITATION OF LIABILITY
13.1
   PRUDÊNCIO studio cannot guarantee the permanent availability or accessibility to www.prudenciostudio.com and will not be held responsible for any damage that may result, directly or indirectly from the use or inability to use, for any reason, the referred website - namely in the case of access unavailability, technical issues or errors in the telematics networks for data transfer, external intrusion or presence of computer viruses, PRUDÊNCIO studio will not assume any responsibility for technical problems that may occur in computer equipment when accessing the aforementioned website.
13.2   PRUDÊNCIO studio has the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or similar. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, the User will be promptly notified and measurements will be taken to ensure none of the parties is jeopardized.

14 - PROOF AND FILE
14.1
   Computerized records, kept on the informatics system of PRUDÊNCIO studio are considered proof of the conclusion of the contract between the parties and the conditions under which it was concluded.
14.2   Records of order related to receipts and invoices are issued resorting to certified software under the Portuguese Law.

15 - APPLICABLE LAW AND JURISDICTION
15.1
   These Terms and Conditions are subject to the Portuguese Law.
15.2   Any issues or disputes arising from these Terms and Conditions, or from contracts to which they apply or are related, in particular concerning to its validity, effectiveness, interpretation, integration, application or fulfilment, will be subject to the exclusive jurisdiction of the District Court of Porto and none other.


RETURN POLICY

Before you proceed with the exchange or return of your item please make sure you have read our policy guidelines below.

Our guarantee entitles you to return your item within 15 days of receiving it, for any reason, as long as the following requirements are ensured:
a) The item must be returned unused, unwashed and undamaged (we suggest that you try shoe styles in a carpeted surface before use);
b) The item must be returned in its original package;
c) The abovementioned terms should be respected in a way that PRUDÊNCIO can validate the exchange or refund of the item.
d) Returns processed after the 15 day period will not be accepted.

HOW TO MAKE A RETURN
If you wish to process a return, the first step is to contact us at customerservice@prudenciostudio.com so we can assist you throughout the process – please include your order number and a copy of your invoice.

PRUDÊNCIO studio will enclose a Return Form in every order. When returning an item, please make sure the form is properly filled-in and enclosed on the original packaging: if you wish to make an exchange for another model, colour or size, please make sure to include that information on the form. The returned goods are your responsibility until they are delivered to our offices – to make sure they arrive in perfect condition, we recommend using a reliable courier, preferably one that provides a tracking number and is able to insure your order for its value.
a) All items will be inspected upon arrival at our offices to make sure they are in compliance with the abovementioned requirements;
b) Once your return is approved, you will receive confirmation within 48h of the delivery of the returned goods at our facilities;
c) If you are processing a return, PRUDÊNCIO studio will process a full refund to the same payment method used in the original purchase (Paypal, credit card, etc.). Please take note that the refund may take up to 15 days to appear on your account;
d) If you are processing an exchange, PRUDÊNCIO studio will ship your replacement goods to you within 2 days after the return has been accepted.

RETURN COSTS
Shipping costs associated with the original order will not be refunded;
The client will support return shipping costs, unless the return is due to a quality defect on the received goods. In that event, PRUDÊNCIO studio will support the return costs.

EXCHANGE COSTS
Shipping costs associated with the original order will not be refunded;
When making an exchange, PRUDÊNCIO studio will support shipping costs associated with the return, only on the first time. For more than one exchange, the client will support shipping costs. PRUDÊNCIO studio will advise in regards to amount in each specific case.

 

RETURNS FAQ

I bought an item from PRUDÊNCIO studio. Is it possible to return it at any physical store that sells PRUDÊNCIO studio products?
PRUDÊNCIO studio items can be returned or exchanged in our physical store in Rua Cimo de Vila, nº41, 4000-170 Porto.

When and how will I receive the refund?
After a returned item is delivered PRUDÊNCIO studio’s offices, we will analyse and confirm its status and compliance with our return policy. When the return is approved, we will process your refund to the original payment method within 15 days of the approval date (depending on the payment method:
a) Paypal: The refund will be credited in your PayPal account and will be visible immediately. The deadline for the refund to be available in the card associated to your PayPal account depends on the card and bank policy.
b) Wire Transfer: João Pedro Filipe Unipessoal, LDA, will process the refund after the client informs about bank account number and any other relevant information. Payment method available only in Portugal.

Do I have to pay shipping for returned items?
Yes. The client, as per our Return Policy, supports shipping costs associated with returns. Exceptions pose if your order was incorrect or presented a quality defect, in which case PRUDÊNCIO studio will support return costs.

I wish to process an exchange: is it possible to put a particular item on hold?
Yes, of course. If you’re not happy with your purchase, please email us immediately at studio@prudenciostudio.com so we can set aside the item you wish to replace it with. This way you guarantee it won’t run out of stock. The hold will take place for three workdays. After that, in case we don`t receive a shipping track number, the item will be put on sale again.

I wish to process an exchange but the size/colour I want on a particular style is not available. What do I do?
In the event that the item you’re looking for is not available at a particular moment, please contact us so we can confirm whether or not it will become available any time soon. If not, you can either choose to get a full refund or receive an e-voucher of the same amount to use on a future order.

My original order did not include a Returns Form. How can I get a new one?
In case we forgot to enclose a Returns Form in your original order, simply email us at studio@prudenciostudio.com so we can send you a new one.

Can I return more than one order using the same packaging?
Yes, we do not require individual orders to be returned individually. Just make sure to let us know when contacting us about your return and don’t forget to enclose separate Return Forms for each order so we can accurately match them upon reception.

Can I return items purchased using a Voucher?
Yes. Our Return Policy applies to all purchases on our website, irrelevant of the payment method used, but please note that vouchers will not be refunded with money. In these cases PRUDÊNCIO studio will issue a new voucher that you can use in future orders.

I received an incorrect refund. What should I do?
Our apologies if we made a mistake regarding your refund! Please contact our Customer Service team by emailing to studio@prudenciostudio.com so we can correct it immediately.

I received an incorrect exchange. What should I do?
Our apologies if we made a mistake regarding your exchange. Please contact our Customer Services team so we solve the issue ASAP – all costs related to pickup and return of the wrong item, along with shipment of the right one to you will be supported by PRUDÊNCIO studio.

 

PRIVACY & COOKIE POLICY

By accessing this website, users accept the Privacy Policy described below, whose terms should be verified on each new access. This Policy is meant to provide you with all the information regarding our privacy practices, but should you have any questions please email us at customerservice@prudenciostudio.com.

1 - OUR POLICY
PRUDÊNCIO studio has the utmost respect for the privacy rights of its Users, and recognizes the importance of protecting the information collected while accessing www.prudenciostudio.com. This website was developed in such a way that data collection is kept to a minimum and does not exceed the original purpose it was collected for. This privacy policy provides further explanation about how we collect, store, and use that information.

2 - PERSONAL DATA PROCESSING
2.1. 
Personal data is collected and handled by PRUDÊNCIO studio only with purposes strictly connected with the registration on and usage of this website, its services and the purchase of products. Besides the information provided when registering an account at www.prudenciostudio.com, other events may require us to collect personal information from you, namely:
a) At the time of purchase, we collect personal information (e.g. password, size, email address, delivery address, credit card details and telephone number) in the buying form, strictly for sale purposes, logistics and transportation of the ordered goods;
b) When Customer Assistance is requested, we may need to collect personal information (e.g. name, email address) with the sole purpose of creating an occurrence and forwarding your request to our Customer Services Team;
c) When a new shipping address is added to an account, we collect personal data with the sole purpose of speeding up and simplifying the invoicing process in future orders.
2.2. Personal details will only be communicated to third parties when strictly necessary to process your order. Your details may be disclosed to third parties in the following situations:
a) Services for electronic payments, through the usage of credit or debit cards;
b) Payments processing;
c) Process and handling of ordered products;
d) Orders logistics, packaging and shipping
e) When assistance is required for issues related with purchases;
f) Processing and handling of exchanges or returns.

3 - PERSONAL DISCLOSURE OF YOUR DATA
Personal data can only be disclosed to third parties that provide specific external services, hired by PRUDÊNCIO studio. Any disclosure of your data will neither transcend this policy nor the original purpose for which it was collected. Additionally, personal data may be disclosed to third parties in the following events:
a) Compliance with applicable laws;
b) Responding to legal and government investigations;
c) Obligation to comply with valid legal processes;
d) Protecting the right or property of PRUDÊNCIO studio.
Furthermore, we will not disclose your personal data to third parties without your previous knowledge and consent, except in the cases listed above.

4 - COOKIES
PRUDÊNCIO studio uses automatic systems for data collection, known as cookies. “Cookies” are very small files transmitted from websites to the hard drive of the devices used to access them. These files can later be accessed by those websites to bring forth information regarding user preferences and previous visits, per instance, displaying information that is relevant according to previous purchases or searches. The goal of cookies is to improve your customer experience upon revisiting a website.
Although PRUDÊNCIO Studio uses cookies for this purpose, we can guarantee that the information contained in those cookies is strictly confidential and collected in an anonymous way, being stored at our secure servers. If your browser is set to block or delete cookies, we will not be able to guarantee access to all the resources and services provided at the website. We use cookies in functions like catalogue browsing, purchasing and providing services reserved to registered users.

5 - LEGISLATION
The handling of personal data by PRUDÊNCIO studio will be made in conformity with the Portuguese applicable law. Contracts for buying and selling products through this website are regulated under the Portuguese law.

6 - WARNINGS, MODIFICATION AND SERVICES CANCELATION
PRUDÊNCIO studio has the right to change or update, at any time, the full content or parts of this Privacy Policy, even if not required by the applicable law. All changes or updates will be applicable after its publication on this section of the website. As such, the user should access this section periodically to stay updated regarding our Privacy Policy.

7 - INTELECTUAL PROPERTY RIGHTS
All contents included in this website, such as texts, images or other, are intellectual property of PRUDÊNCIO studio, unless stated otherwise. Access to the website does not grant any rights in relation to copyright, designs, trademarks or any intellectual property presented there, including software and coding. All contents presented on the website are protected by national intellectual property, other laws and international treaty provisions. Reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties. Furthermore, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
PRUDÊNCIO studio reserves the right to make changes in these contents at any time, without prior notice to users.


8 - THIRD PARTY CONTENTS
This website may contain links to third party websites. These websites are not controlled by PRUDÊNCIO studio, and this way, PRUDÊNCIO studio may not be held responsible for the content of any linked website.

 

 

 


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